Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Business ManagementTravel Percentage :
25 - 50%Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
As a Business Process Analyst Sr., you will work with an exciting and collaborative team. We are passionate about our work and take a client-first approach to everything we do. There are great opportunities for learning within this group.
What you will be doing:
This role will work alongside both external consultants and internal teams to design the desired client and colleague experience within Global customer operations. You will work closely with all stakeholders to come to an agreement on the solution design, review and own the capability requirements, support platform testing and user-acceptance testing, and report on program successes. You will use analytical insights and innovation to create, simplify and deliver processes that will enhance the customer experience across Global operations. You will be expected to keep up to speed with new capabilities offered in the market and assess their viability for use within FIS, working closely with, but not limited to, Product, Change Management, Finance, Operations and Technology to implement where necessary.
What you bring:
Added bonus if you have:
What we offer you:
FIS JOB LEVEL DESCRIPTION
Advanced role. Acknowledged business process subject matter expert (SME) and authority within organization and/or company. Develops large and/or complex business process solutions that cross business, technical, functional and client domains. Knowledge and skill in multiple industry process standards such as CMMi, ISO, FPA, COBIT and ITIL. Can effectively communicate at the client level: promotes, presents, analyzes and/or trains process to client staff, leaders and executives. Participates in and contributes to new business pursuit for clients with stated business process requirements, requests, questions or needs. Manages process audit activities as liaison for organization, both for internal and external audits, including proactive and responsive actions. Contributes process-related content to internal and external journals, newsletters, online wikis, and blogs. Acts as internal consultant for difficult or subtle process-related challenges, such as project management failures, or process dissonance between FIS and a client. Leads, mentors and trains staff including process analysts, project managers, plan analysts and others. Typically requires twelve or more years of demonstrated business process analysis/consulting experience and at least three projects as the business process lead or appraiser on a "large" project or multi-project effort, i.e., a project or projects with duration of more than 6,000 hours or spanning more than 4 months.
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Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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