Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Travel Percentage :
0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The focus of this role is centered around performance quality, compliance and delivering exceptional customer service through our people. This is an essential role to meet the demands of a dynamic and changing business within the Finance Shared Services environment, Worldpay -FIS. It is vital to ensure all risk to the business is minimized, customer experience is continuously evaluated, and changes or improvements are implemented. The functionality of this team is essential to the future development of the business and critical to the performance management process.
What you will be doing
You would be responsible for applying knowledge around Collections by completing telephony based audits across Collections and Recoveries, in the UK and the US to provide a level of governance to protect the business and support future internal and external audits, working in conjunction with the official quality procedures.
What you bring:
Bonus if you have:
What we offer you
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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