Position Type :Full time
Type Of Hire :Experienced (relevant combo of work and education)
Education Desired :Associate's Degree
Travel Percentage :0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Our front-line call center associates provide inbound telephone support for world-class financial customers. In addition to working with a great management team, you will be responsible for overseeing a team of 20 to 35 professionals to ensure superior customer service is being provided. At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide services and support.
What you will be doing
You will be managing day-to-day operations for one or more teams in the call center. You will work in a supervisory role planning, directing, managing and evaluating team performance to ensure customers are receiving a high level of service. You will work under the general direction of our customer service management team in addition to communicating with clients and vendors to implement streamlining opportunities and process improvements.
What you bring:
What we offer you
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.