Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

As part of the Global Customer Operations Change Management team, you will collaborate with the Business, Product, IT, and other areas within Global Operations to deliver and support projects through the project lifecycle and align with the day-to-day operations.

What you will be doing:

• You will work with the business to interpret requirements, perform downstream Operational impact analysis, and agree changes across Global Operations.
• You will Identify, develop, and implement new end to end processes or update existing processes to support the project and conversion strategy and deliver Operational readiness.
• You will lead and facilitate meetings with cross-functional teams and work with all parties to agree changes and resolve process gaps.
• You will create or assist with creation of documents and guides such as workflow diagrams, process documentation, internal communications, training job aids, etc.
• You will serve as liaison between the project team and Global Operations subject matter experts to ensure the requirements are met and implemented according to plan.

What you bring:

• 3 - 5 years of change management or business analysis experience
• The ideal candidate will have the ability to translate business requirements into day-to-day operational processes or procedures.
• High level of organizational and analytical skills, attention to detail and problem-solving skills.
• A high degree of flexibility to adapt to a changing environment and task alignment.

Added bonus if you have:

• Process improvement skills
• Basic Project Management skills

What we offer you:

• Training across core financial, product, IT and FIS solutions
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A variety of career development tools, resources, and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology

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Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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