Become A Scheduling Supervisor for First Transit!

*$23.75 Hourly + $1,000 Sign On Bonus!*

First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

First Transit is seeking a Scheduling Supervisor for our Denver, CO location! The individual in this position is responsible for the daily operations of the Scheduling and Verification Departments at the Access-A-ride call center. If you have the drive, confidence, and determination to succeed, we are looking for you!

• Manage, evaluate, train, hire, and discipline staff for the scheduling department
• Schedule and manage staff to meet performance objectives and ensure compliance with contractual obligations and incentives
• Learn scheduling and verification procedures to develop expertise in both processes in order to coach and direct staff
• Research and respond to customer complaints and commendations as required under contract maintaining a minimal level of complaints; includes the ability to communicate with customers to resolve or address issues as needed
• Track and manage employee attendance including benefit time use
• Represent the department to the RTD, customer, and contractors as needed; participate in the management team as a contributing member
• Review, analyze operational procedures and manage for process productivity and accuracy

• Experience or familiarity with paratransit services and basic requirements
• Experience with software used for paratransit operations or similar experience
• Ability to multi-task and work comfortably in a fast-paced environment and maintain focus on deliverables
• High attention to detail
• Excellent verbal and interpersonal skills
• Excellent judgment and problem-solving skills
• Computer skills in Microsoft Office and ability to learn new software
• High school diploma or GED equivalent; college experience preferred

Benefits

We offer $23.75 an hour and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

• $1,000 SIGN ON BONUS!

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.