You can live where ever you want but there will be up to 25% travel. You will travel to Denver for meetings and you will be on site occasionally at Clinics.

The role of an Epic Analyst III is to partner with our teams to improve user experience, increase usage of our tools to improve patient care, and grow our community connect, value-based care, and ASC customer footprint. This is a challenging job so only those that are hungry, have grit, and aren't shy of owning projects from beginning to end should apply.

This role entails partnering and regularly communicating with product architects, fellow build analysts, trainers, technical analysts, leadership, release-cycle managers, project managers, comms, legal, compliance, and privacy, and our customers. The expectation of an Epic Analyst III is to have in-depth experience in their areas of expertise to provide best practice guidance after researching and validating assumptions during the scoping phase, defining build requirements, seeking required internal approvals, building, testing, demoing, and training the trainers.

Beyond large product enhancement projects, an Epic Analyst III will also be involved with performing day-to-day maintenance of the Epic system, defect fixes, Epic upgrades, customer implementations, and onsite travel to customers when research or support is needed. The ideal candidate will use their knowledge and experience to solve problems, mature our product, make data-driven decisions, be self-disciplined with time management and deliverables, be an effective communicator, willing to share and document knowledge to help develop analysts I & II, and thrive in a rapid and primarily remote environment.

General Information about the Epic CKD Team:

DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), to offer CKD EHR by Epic to nephrology practices and other related specialties. CKD EHR also offers ASC and OBL workflows utilizing EpicCare Ambulatory tools for practices that perform dialysis access-related procedures. The goal of CKD EHR is to grow our customer base, improve user satisfaction, support value-based care initiatives, aid in revenue cycle management, and improve the clinical outcomes of our customers' patients.

ESSENTIAL DUTIES & RESPONSIBILITIES

1.

Upgrade, enhancement, and special projects work

• Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update.
• Learn about future trends in EHR technology to support and promote high value build and functionality in areas such as Value Based Care, Regulatory programs, Integrations and Interoperability for Nephrologists and their practices.
• Work in Nova, Asana, Product Board, JIRA and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements

2.

Implementation support

• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Implementation support for new practices and new modules
• Documenting and migrating build
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows

3.

Incident and request resolution

• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Some on-call responsibilities for urgent issues
• Management of workqueues and error queues
• Documenting and migrating build

4.

Other duties as assigned.

• Mentoring and training of other Epic team members

REQUIREMENT

Bachelor's Degree

Knowledge and experience in the following areas:

• Epic Community Connect
• Nephrology and kidney care
• Project scoping and management

Proficiency with the following tools:

• Epic tools such as Nova and Sherlock
• Product/Project Management tools such as Asana, Product Board, JIRA/Confluence
• Microsoft Office products
  

Ambulatory Surgical Center (ASC)

• Epic Proc Doc / Procedural Orders
• Smartforms
• ASC Regulatory evaluation, assessment, build, and reporting knowledge.
• Supply Management process knowledge, with a preference for third party software interface/integration experience.

Ambulatory Surgical Center (ASC)

• Op time experience
• Anesthesia experience

Minimum of 8 years of building experience as an Epic Build Analyst

CERTIFICATES, LICENSES, AND REGISTRATIONS

Two or more of the following Epic Build Certification(s):

• EpicCare Ambulatory (required)
• Op Time
• Anesthesia
• Smartforms

Project Management Certification (PMP or CAPM)

Applications are accepted on an ongoing basis.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at