General Purpose

The EB Card Services Specialist works for Alpine Bank's Electronic Banking Department within Card Services, working with debit cards, credit cards, Automatic Teller Machines (ATMs), Instant Issue Debit Cards, Digital Wallets, and Merchant Service.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides data entry for Card Services.
• Primarily works one on one with the customer over the phone to resolve their issues, answer questions, and ensure they are satisfied with the service and product.
• Issues debit and credit cards based on the customer's needs and Alpine Bank's debit and credit card policy parameters.
• Routinely performs back-office maintenance on both debit and credit cards.
• Process payments for both consumer and business credit card customers over the phone.
• Answer questions for locations or other departments regarding card services products and procedures.
• Regular and reliable on-site attendance is an essential function of this job.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Detail oriented with exceptional organizational skills.
• Knowledge of and comfortable using internet browsers and other computer programs.
• Is a self-starter, works well under pressure, and meets deadlines.
• Ability to write business letters and other information clearly and informatively; edits work for spelling and grammar.
• Ability to communicate information in a clear and concise manner both in writing and verbally.
• Ability to work in a fast-paced environment with a desire for professional growth.
• Ability to work independently with a minimum of supervision.
• Ability to make customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships.
• An understanding of the application of banking regulations.
• Strong planning, time management and follow up skills, to ensure bank's needs are met by end of day.
• Detail-oriented with the ability to work on multiple tasks in a fast-paced environment.

Education or Formal Training:

• High School Diploma or General Education Degree (GED) required.

Experience:

• Customer service experience is preferred.

Working Conditions

Working Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on experience.

For an overview of our employee benefits please visit:

Position anticipated to close April 30, 2024, or until filled.