At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They takeownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Sound like you? Then you might be a great fit for theSenior Manager, Patient Engagement role with DaVita.

The Senior Manager, Patient Engagement will report directly to the Senior Director, Patient Support & Insurance. This teammate will play a lead role in ongoing evolution and execution of multi-year technology and process optimization roadmap for patient insurance support lanes. This teammate will operate on a national level and must have the ability to drive a strong, inclusive culture that empowers and engages their direct and indirect team. As a program leader, they will be responsible for successfully implementing strategic technology initiatives, effectively supervising work streams with dependencies on many different business units, and demonstrating strong collaboration throughout the organization.

Successful candidates will demonstrate a track record of top performance and desire to help improve our patient and teammate experience through technology.

Essential Duties and Responsibilities:

• Leads ongoing evolution and execution of multi-year technology and process optimization roadmap for patient insurance support lanes
• Leads critical projects aimed at optimizing insurance education reach and effectiveness by working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadership
• Identifies patient engagement & insight gathering opportunities; test, measure, and scale new education methods, processes, and campaigns
• Leads the development and deployment of digital patient engagement campaigns in partnership with Campaign Strategist
• Serves as lead for systems implementations and conversions impacting large groups of teammates; serve as change management and change governance lead
• Distills complex business problems into cohesive, impactful stories; translates business problems into business cases to create the technology demand pipeline and actively manages demand through project deployment
• Ensures the interdependencies and interoperability between technology and processes to improve a patient's journey and experience
• Manages external partner/vendor relationships (e.g., telecom systems, patient engagement tools, etc.)
• Lead small direct team of technical leads, systems analysts, and product owners while also managing cross-functional project teams
• Successfully manages relationships with senior business leaders and influences diverse group of partners through effective communication and strong interpersonal skills
• Some Travel required: up to 25%

Project Execution & Strategic Project Management:

• Experience leading large-scale business transformation teams from concept through implementation with tangible impact on operating/financial performance
• Able to structure ambiguous problems into clear workstreams and drive execution
• Develops and communicates project scope, timeline, plan, resource requirements, and assumptions
• Creates, implements, and drives adoption of processes and solutions to further business outcomes
• Communicates project status updates and needs to senior leadership; prepares, reports, an manages against targets/goals including scope, schedule, metrics, and revenue
• Creates accountability mechanism so teams deliver on commitments
• Displays proactive communication to drive results across lanes

Education & Experience Requirements:

• Prior experience in Customer Experience, Technology/product strategy, Project Management, and/or Consulting, or a similar role supporting enterprise-level initiatives within healthcare operations leadership
• At least 3 years of project management, process optimization, and/or systems implementation experience strongly preferred
• Bachelor's Degree required
• Advanced proficiency in MS Word, Excel, PowerPoint required

Additional Success Factors:

• Influencing others to achieve objectives
• Strategic thinking
• Resourcefulness-the ability to find and implement effective solutions despite time or resource constraints
• Handling matters proactively and expeditiously, following through on initiatives & projects to successful completion
• Concise, clear communication