Engineering a world of possibilities

PRIMARY RESPONSIBILITIES

Direct, coordinate, and manage applications and technical activities, to ensure the security, integrity, availability, and privacy of Mines academic application resources. Coordinate with vendors and other IT teams to ensure high availability of all academic applications. These applications must be available 24x7 (or as needed) with little or no downtime. Examples of work might include:

• Identify errors in applications; working with campus departments, vendors and other IT teams to resolve them in a speedy manner.
• Facilitate implementation of application patches and upgrades.
• Lead escalations with vendors and ensure vendor Service Level Agreements (SLAs) are met.
• Work with academic departments in the identification and implementation of fixes/enhancements to existing data integrations or the development of new data integrations.
• Apply, audit, and enforce internal and external security policies and procedures as appropriate.

Team Management and Supervision

• Manage a team of application administrators and integrations developers, including prioritizing and assigning work to support the university's Student Information System (Ellucian Banner SaaS Student), Canvas LMS, Slate Student CRM, Kaltura Video Content Management, and all other integrated systems.
• Lead, mentor, and coach the team, and identify and enact practices that allow the team to continue to grow the IT vision, mission, and purpose of delivering consistent and impactful services to Mines.
• Plan, prioritize, assign, analyze and monitor service ticket resolution, maintain appropriate resource assignments, and review progress to ensure the quality and quantity of work meets standards, deadlines for deliverables, and program goals and objectives.
• Identify training and developmental needs and provide training to develop skills.
• Recruit, retain, and develop top talent focused on delivering high-quality products, services, and solutions.
• Actively participate in team meetings with the Senior Director of Application Services and as part of the IT Extended Leadership Team (ITLT+).

New Product Implementation

• Direct, coordinate, and manage team activities in the implementation of new campus applications to meet Mines' changing needs.
• Direct, coordinate, or deliver, as appropriate, new, or advanced services according to established policies, procedures, and plans, and assist in planning for continuing services.

Outreach and Communications

• Communicate frequently with the various teams and stakeholders engaged in supporting our enterprise applications including database administration, business intelligence and data management, application solutions development & integration, and business systems functional support. Communications include project updates, system availability updates, and ticket updates.
• Ensure ticket resolution, keep projects moving forward, and deliver expected results.

MINIMUM QUALIFICATIONS

• Bachelor's degree from a four-year college or university in business, computer science, IT management/administration, instructional/educational technology, or equivalent advanced technical training and experience. Individuals without a related degree may be considered if they demonstrate possession of the same knowledge level found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction using a 1:1 substitution.
• 5 or more years of experience as an application administrator or developer.
• 1 or more years of experience managing an applications team
• Significant and progressive system administration and application software experience including experience as a lead administrator on major application projects. Experience must include:
  • Broad range of academic applications knowledge
  • Demonstrated ability to lead a team to diagnose and resolve technical problems

• Proven ability to manage resources and successfully implement large and small projects.

PREFERRED QUALIFICATIONS

• Education environment experience
• ITIL Certification
• Agile Certification
• Knowledge of Banner SIS and Degree Works
• Experience working with other Ellucian products (Ethos, Experience, etc.)
• Experience with Workday

SALARY AND TOTAL REWARDS

$110,600 - 128,600 annual salary

Mines takes into consideration a combination of candidate's education, training and experience as well as the position's scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.

Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:

• Fully paid health and dental premiums
• Generous sick/vacation time: 13 paid holidays per year - including a week-long winter break for entire campus.
• Fully vested retirement plan on first day of employment, with generous employer contribution
• Tuition benefits (6 credits per year for employees, 50 percent discount for dependents)
• Free RTD Ecopass

All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the on-campus Recreation Center (fitness classes and training, swimming pool and more), equipment rentals through the Outdoor Rec Center, the Colorado State Employee Assistance Program (CSEAP), and backup child and elder care. Coming soon is an on-campus daycare center. For more information about benefits at Mines, go to .

HOW TO APPLY

Applicants must:

• Complete an online application (personal information, demographic information, veteran status)
• Upload a resume or CV
• Upload a cover letter

This posting will close May 5, 2024 at 11:59. Applications may not be accepted after that date. Application review will begin May 6, 2024. We anticipate a start date for this position of July 1, 2024.

References will not be contacted until later in the selection process and you will be informed before that contact is made.

Mines welcomes everyone to our team; in your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need reasonable accommodation at any point in the application or interview process, please let us know.

Successful Completion of a Background Investigation is Required for this Position.

ABOUT MINES AND GOLDEN, COLORADO

When the world looks for answers, the world looks to Mines.

Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines' scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 38 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2023).

Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds.

At the same time, Mines faculty members are pushing their fields in new directions, whether that's manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 "Very High Activity" research institution by Carnegie, a notable feat for any university but particularly one of our size.

That size - roughly 7,000 undergraduate and graduate students - also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact.

Community Alliance groups bring together employees for professional development, networking, cultural awareness and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus - nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few.

And don't get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails - and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play.

Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world's problems and educating the next generation of change makers? Are you an individual who values a diverse and inclusive community, where our different perspectives, experiences and cultures enrich the educational and work experience?

Look to Mines.

Equal Opportunity

Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses.

Mines' commitment to nondiscrimination, affirmative action, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a diverse student body and workforce.

Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequity or concerns for safety.

Colorado's premier engineering and applied science university for 150 years and counting