Job Title: Vail Valley Service Center Coordinator

FLSA Status: Full Time - exempt
Reports to: Divisional EDS/SE Director

Schedule: FT/E

Rate of Pay: $70,000-$75,000/year

Closing Date: 7/1/2024

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Scope of Position/Essential Functions:

To provide direct services to clients on behalf of The Salvation Army and to oversee the daily office and client assistance operations. As an employee of The Salvation Army, a California corporation, the Coordinator reports to and is under the supervision of the Divisional Emergency Disaster Services (EDS) / Service Extension (SE) Director.

Center Coordination Responsibilities

• The Coordinator must maintain a good working knowledge of TSA services and all social services in the Eagle River Valley. The Coordinator must also be able to interface with other county/state agencies and establish/maintain good working relationships.

• Maintain knowledge of current and future social service trends and assist TSA in the development and improvement of social services programs.

• Maintain and work closely with the Center's Service Extension Advisory Board. Attend Advisory Board meetings and provide members with current financial and client assistance data. Recruit new appropriate board members as needed, assuring they have a good understanding of whom they are representing and the Mission of The Salvation Army. Obtain applications and submit them to the EDS/SE Department for background checks and approvals.
• Oversee all operations of the Service Center, including daily business functions of the office. It is essential that the Coordinator be organized, detail-oriented, and able to multi-task, prioritize workload, meet deadlines, and work well under pressure.
• Coordinate and supervise special events throughout the year, such as Back to School, Christmas/seasonal assistance, camp programs, and newly identified programs.
• The coordinator must be a self-starter who can work independently without direct supervision while following all policies, procedures, and directives from the SE/EDS Department at Divisional Headquarters (DHQ) in Denver, CO.
• For open job positions under the center, assist with job postings, interviews, and selection of final candidates. Prepare all paperwork as required by Human Resources and submit proposed applicants to the Divisional SE/EDS Department for review and approvals.
• Interview, screen, select, and supervise the work of all volunteers, ensuring that all volunteers have a good knowledge of The Salvation Army and agree to represent TSA appropriately. If community service workers are assigned, oversee their work in cooperation with supervising agencies.

• Maintain a good rapport and communication with staff, volunteers, vendors, and the public.

• Submit accurate monthly reports and statistics to DHQ in a timely manner.
• Submit all invoices, Center monthly bills, etc., to DHQ with appropriate documentation for timely payment.
• Handle all donations as directed by DHQ protocol. Send appropriate donations to lockbox/Portfolio, deposit, and log all cash gifts as mandated by Finance/Auditors/THQ, providing the required backup.
• Provide input in, monitor, and adhere to the service center's budget, including grant funding.
• Research and seek additional new grants and funding sources, write and track grants, and attend required grant meetings and/or any workshops or local conferences regarding new grant information. Provide required reports to DHQ and grantor.
• Ensure that all grant inquiries, applications, administration, and reporting are timely and follow divisional protocol.
• Represent TSA as the official representative throughout the Eagle River Valley at community, business, and social service organizations.
• Oversees Christmas/seasonal projects and the annual Red Kettle Campaign providing guidance and assistance to volunteers and the committee. Recruit volunteers, service organizations, clubs, churches, paid staff, and other members of the community to assist with the Kettle Campaign. Ensure accurate and safe kettle pickup, counting of funds, and appropriate deposit procedures are adhered to, and budgetary goals are met. Assure that all bell ringers understand the appropriate protocol for manning kettles and representing TSA. Provide kettle numbers to the EDS/SE Department as directed.
• Coordinate with the Divisional Development Department to best represent TSA throughout the Eagle River Valley with local media. Work with media outlets to obtain coverage of TSA events and keep the community abreast of needs, trends, and outcomes of services provided. Actively seek new ways to bring TSA into the public's view to enhance awareness and public support.
• Participate in internal committees and conferences as requested by the EDS/SE Director.
• Other duties as assigned by the EDS/SE Director.

Client Assistance Responsibilities

• Maintain professional standards in providing effective case management with families and individuals
• Manage the day-to-day effective operation of services and case management. As needed, provide client assistance - Interview clients and assess needs, make eligibility decisions, and document cases/assistance as required.
• Maintain awareness of services provided by other local social service agencies and actively seek resources for clients through those agencies.
• If TSA is unable to meet the client's needs, the Coordinator must handle denial with compassion and, if possible, make appropriate referrals to other agencies.

Client Assistance Responsibilities (continued)

• When working with clients, the Coordinator must be compassionate yet able to separate personal emotions from the decision-making process and follow TSA guidelines set forth by Policy & Procedures and Service Extension Guidelines.
• Maintain proficiency in handling crisis/emergency services for vulnerable populations and utilize crisis intervention and conflict resolution skills while maintaining a calm demeanor in stressful situations.
• Conduct client interviews, prepare case files, and obtain required identification and permission to verify, release, and share information when deemed appropriate. The coordinator is responsible for keeping all client records accurate, current, and secure.
• If assistance is provided, work with vendors to obtain invoices, W9s, and other relevant paperwork. Prepare all paperwork/vouchers, including all backup documentation required by auditors, and submit them to the Divisional Finance Department for payment.

Education and Work Experience: Bachelor's Degree in Social Work or at least two years in a related field or professional experience in a related human services program.

Knowledge, Skills, and Abilities Required: Strong communication, writing, and budget/accounting skills. Computer proficiency with strong customer service ability and desire. Ability to work effectively with other employees, agencies, and the public. Must be able to maintain confidentiality. Bilingual in Spanish Preferred. The position requires the use of a personal vehicle with mileage reimbursement.

Software-related skills: Experience in Microsoft Word, Teams, and Excel required. Working knowledge of integrated database applications and ability to use new software programs or web-based systems with basic training. Must become proficient in the use of The Salvation Army's social services database system(s).

Physical Requirements: Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate a telephone. Ability to lift up to 25 pounds, Ability to access and produce information from a computer, Ability to understand written information. Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the position's physical requirements. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

Statement of Confidentiality:

The Vail Service Extension Center Coordinator occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.

This position should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position statement.