Participate in the creation, documentation and implementation of operations and maintenance training to assist service centers, dealers and customers to achieve increased levels of efficiency and productivity Utilize Epiroc published documentation wherever applicable in order to present a consistent and repeatable message to customers, aligned with the Epiroc global train

Define and communicate surface automation product value to the sales force and market for securing premium pricing. Participate in new product development programs, including conducting Voice of the Customer research to understand current and future demands. Research competition, provide product analysis, and contribute to strategic decision making processes. Establish an

Analyze and take appropriate actions on price trend, currency effect and market trends that impacts the profitability and competitiveness of pricing Support improvement activities in close collaboration with internal stakeholders to ensure profitable and competitive pricing in the local market Monitor competitive trends and competitor actions by collecting information wit

Ensure orders are picked, packed and shipped accurately and completely as specified Receive and store incoming Stock Replenishment shipments within 24 hours Maintain stock locations in company inventory system BPCS Bill all shipments on a daily basis Load and unload freight, both inbound and outbound truck using a fork lift Print sales orders on a routine and timely basis

Provide technical support for troubleshooting, both remotely and on site, related to technology, automation, and RCS Offer support to local Epiroc facilities in matters concerning technology and automation Assist customers in situations involving technology and automation Collaborate with ADS, URE, and SED capital equipment sales teams to promote sales Supply parts inform

Providing technical support in the form of troubleshooting either by phone or on site Supplying parts information in the form of suggested stocking guides Providing warranty support; evaluating and validating claims, discussing issues with the Product Company, and submitting service reports to support claims Leading training for distributors and customers on all relevant

Perform routine preventative maintenance, troubleshooting, and repairs on all Epiroc products following manufacturer recommendations Run diagnostics on malfunctioning equipment, determine possible causes, and initiate repairs Ensure the appropriate tools and equipment are on site and properly maintained Promote and practice proper safety procedures and the correct use of

BUSINESS CONTRIBUTION The successful candidate will share responsibility, with the shift supervisor, for maintaining the production, quality, and safety for the fabrication/machining department. This position requires the ability to operate and train others on a various of machining centers including burn tables, presses, rolls, and other CNC machines. PRIMARY RESPONSIBIL