Supervises and provides technical guidance for 24/7 technical staff Serves as a technical contact for the team in determining the cause and resolution of network problems on a 24 X 7 basis and if necessary, determines methods for restoring partial service to customers while a permanent solution is implemented Collaborate to set standards and ensure the delivery of service

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Perform accounting activities to include review and analysis of financial statements, ledgers, reconciliations and associated accounts to ensure accurate application of industry standards Perform monthly close activities to include reviewing and monitoring entries to the Trial Balance, Balance Sheet and Income Statement accounts and posting of adjustments Perform account

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Manage and Supervise CRM teams consisting of employees, contractors, and SOWs Manage tasks and initiatives associated with the product development life cycle for Dynamics 365 products and services for a platform Collaborate with cross functional teams to develop strategies that align organizational goals with Dynamics 365 capabilities Identify opportunities for process im

Develop and manage the internal communications for enterprise or department events and campaigns designed to inform and/or drive action under general supervision with limited discretion Create, write, and produce timely internal communications \ to inform management and employees while ensuring consistent messaging and organizational vision Collaborate with Human Resource

Support business strategy and initiatives within the business unit and/or across the organization Assist and collaborate with various levels of staff to accomplish tasks/assignments Perform research and analysis; may include quantitative and/or qualitative analysis Provide comprehensive day to day operational support Process and update data in automated systems; may gener

Develop and manage the internal communications for enterprise or department events and campaigns designed to inform and/or drive action under general supervision with limited discretion Create, write, and produce timely internal communications \ to inform management and employees while ensuring consistent messaging and organizational vision Collaborate with Human Resource

Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards Identify and assess risks to develop and execute a risk based audit work program Occasionally act as Auditor In Charge on audits of lesser risk/complexity, providing guidance, coaching, and direction to Internal Audit staff regarding N

Develop internal communications for enterprise or department events and campaigns designed to inform and/or drive action Create, write, and produce timely internal communications (e.g., emails, posters, infographics, blog posts, talking points, PowerPoints, etc.) to inform management and employees while ensuring consistent messaging and organizational vision Provide edito

Ensures effective management of print and direct mail projects from inception through implementation, including multi effort direct mail campaigns, branch openings, direct reprints, branch campaign materials, tax related mailings, event collateral and monthly matrix mailings Defines, develops and executes print and direct mail project plans, including scope definition, ex

Supports HVAC mechanical projects. Provides general assistance for installation, alteration, maintenance and repair of Navy Federal Credit Union heating/ventilation/air conditioning (HVAC) systems, cooling towers, and pneumatic controls, sprinkler systems, refrigeration and environmental equipment, centrifugal chillers and large kitchen appliances. Prepares systems or equ

Risk Reporting and Intelligence Coordinate through ETS Enterprise Technology Business Services and Enterprise Risk Management (ERM) to define and develop risk reporting and metrics to include Key Risk Indicators (KRIs) for Information Technology department. Coordinate through ETS Enterprise Technology Business Services and to define and develop division level performance

Provide strategy, subject matter business/technical expertise and solution development for HR Cloud applications and lead the day to day production support activities of Oracle Cloud HCM workstreams i.e. Core HR, Compensation, Benefits, Payroll, Time & Labor, Absence, Recruiting, Learn, Talent and Performance Management Align the product short/long term roadmap and featur

Responsible for managing agile release train for a given value stream and ensuring scrum team success. Act as escalation point for impediments the team cannot remove in a timely manner Own escalated impediments and raise issues to leadership if they cannot be resolved in a timely manner Continuously work with teams and to deliver PI Objectives Owns the Risk, Issues, Actio